Delete Your MoodFire Account

Effective Date: October 25, 2026

1. About This Page

This page explains how to delete your MoodFire account, what we delete, and what is kept and for how long. MoodFire is published by MOODFIRE LTD, a company incorporated in England and Wales, and is available on Google Play (package name io.moodfire.moodfire) and on the Apple App Store as MoodFire.

You can delete your account from inside the app at any time. If you can’t use the app (for example because you have uninstalled it or changed device), you can ask us to delete your account by email instead. This page summarises Section 9 of our Privacy Policy, which gives the full details.

2. Delete Your Account From Inside the App

• Step 1. Open the MoodFire app and sign in.
• Step 2. On the home screen, tap My account.
• Step 3. Tap Delete account, then confirm with Delete account and Delete my account.
• Step 4. If your device supports it, confirm it’s you with Face ID, Touch ID, your fingerprint or your device passcode.

Your account and the data in our main database are deleted straight away, and this can’t be undone. Some copies take longer to remove: section 5 explains which, and for how long. Once your account has been deleted, we send an email to the address on your account to confirm it.

3. Delete Your Account by Email

If you have uninstalled the app, can no longer sign in, or otherwise cannot complete the in-app flow, you can request deletion by email:

• Send an email to data@moodfire.io.
• Send it from the email address associated with your MoodFire account so that we can verify the request.
• Use the subject line “Account deletion request”.

We will action verified requests within 30 days of receipt and confirm by reply when your account has been deleted. If we cannot match the email address you write from to a MoodFire account, we will reply asking for additional information so we can verify the request.

4. What We Delete

When your MoodFire account is deleted, in the app or by email request, we:

• Remove your account information, including your name and email address.
• Delete all your wellness entries, usage history and cloud-synced data, including the wellbeing check-in data held on our servers.
• Remove the encrypted data the app stores on the device where you delete your account, including any Apple Health data MoodFire has read on that device.
• Delete the copy in our internal reporting database, including analytics events linked to your account, and its automatic recovery copies, within the periods in section 5.
• Delete your customer record and purchase history held by our subscription provider, RevenueCat (including any ad-attribution details it holds), and your contact details held by our email provider, Resend.
• Ask Superwall, which runs our subscription screens, to delete its records of how you interacted with them.

We can only clear the device you delete your account on. If you used MoodFire on other devices, or asked us by email to delete your account, uninstall the app from those devices to remove what it stored there.

5. What Is Kept, and For How Long

Some copies take longer to remove, and some records are kept by other companies under their own policies:

• Our reporting database (Google BigQuery). Your data is normally removed within a day, and analytics events linked to your account within a few days. Google’s automatic recovery copies of that database are then deleted within a further 14 days.
• RevenueCat and Resend. Your records are normally deleted at the same time as your account. If a request fails, we retry it automatically and, if it still doesn’t succeed, complete it with the provider ourselves.
• Resend’s email logs. Resend keeps its logs of the emails sent to you, including the email confirming that your account has been deleted, under its own retention policy.
• Superwall. Superwall holds records of how you interacted with our subscription screens, linked to a pseudonymous identifier. We ask Superwall to delete them, but we don’t control how quickly it does so (see its privacy policy).
• Your device. The keys the app uses to encrypt data on your device, which contain none of your data, stay in your device’s secure storage. Copies of any PDF exports you made may stay in its temporary files until your device clears them.
• Google and Apple. If you allowed ad measurement, information already reported to Google Ads or Apple Ads is kept by Google or Apple under their own retention policies, which we don’t control. Subscription payments are handled by Apple and Google under their own privacy policies.

6. Subscriptions

Deleting your MoodFire account does not automatically cancel a paid subscription billed through the Apple App Store or Google Play Store. Subscriptions are managed by Apple and Google and must be cancelled through your Apple ID or Google Account subscription settings. We do not have access to your payment card details and cannot cancel an app-store subscription on your behalf.

7. Changing Your Mind

Account deletion is permanent. Once your account has been deleted we cannot restore your data, mood history, or progress. If you want to use MoodFire again later you are welcome to create a new account, but it will start fresh.

8. Contact

For account-deletion or other data-protection requests, contact our privacy team:

For general support questions, contact:

For more information on how MoodFire handles personal data, including your rights under UK GDPR and equivalent laws in the United States, Canada, and elsewhere, please read our Privacy Policy.

MOODFIRE LTD is registered in England and Wales and is registered with the Information Commissioner’s Office (ICO).